How joya9 bd Handles Your Personal Data

When you open an account, we collect your name, email address, phone number and the payment method you choose — bKash, Nagad or Rocket. Transaction records are kept to process deposits and withdrawals correctly and to meet the verification requirements that apply in your region. We

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   also collect device and session data: your browser type, IP address and the pages you visit inside the lobby. This helps us keep your account secure and detect unusual login attempts. If you contact support, the conversation is stored so we can follow up accurately. We

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   do not collect payment credentials like your bKash PIN or Nagad account password — those stay entirely within your own wallet app. Cookies track your session state and remember your lobby preferences; you can manage cookie settings through your browser at any time. Data is retained

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   for as long as your account is active and for a period after closure as required by applicable rules in your region. Whether this policy applies to you depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.